As most people are aware, we experienced some technical issues with our live stream for the game against York City.
The stream had been tested, as we do every game, and for those that were logged on early to see the preview and the pre-match Remembrance Tribute you could see that everything was working well.
However , as soon as the game kicked off the stream stopped working.
We were aware we would have a bigger audience than usual, but we were assured by our streaming provider that they could cope with whatever the demand would be. This appeared not to be the case, and we are in dialogue with the provider to find out why we suffered the downtime that we did.
We made the decision to switch over to You Tube as quickly as we could , and our media team pulled out all the stops to get the switch made as quickly as possible.
It was disappointing to receive abusive phone calls and messages during the game when our team, who are all volunteers, were working hard to find a fix. This is not of course a situation that any of us have asked for, we would all prefer it if fans were allowed in to the ground, and we have had to very quickly hit the ground running with little, if any, time or assistance to prepare. The volunteers are doing the best that they can in difficult circumstances, particularly as the issue may be with something out of their control in any event. The Club will be looking very carefully at the nature and origin of the abusive messages that were received.
As indicated, discussions with the streaming provider are ongoing as to the cause of the problem, and all options re future streaming are being explored
We have received some kind, understanding and supportive e-mails since this occurred, and we thank people who have taken the trouble to write to us. We have now set up a designated e-mail address for people who have any comments or questions about any of our streams in the future and they can now be sent to firstname.lastname@example.org